At Klarel, your satisfaction is our utmost priority. We aim to make your shopping experience as smooth and straightforward as possible. Here are our policies regarding payments, returns, and refunds:

Payment Options

We accept various payment methods, including Visa, MasterCard, American Express, Discover, JCB, Diners Club debit and credit cards, Apple Pay, and Shopify Pay. For our international customers, we collect duties and import taxes at checkout to facilitate a seamless delivery experience.

Returns

We gladly accept returns up to 30 days after delivery. Items should be unused, in their original condition, and in packaging. We'll refund the whole order minus the shipping costs for returning the item(s) to our warehouse. You'll also need to provide a receipt or proof of purchase.

To initiate a return, reach out to us at help@klarel.com. If your return is approved, we'll provide you with a return shipping label. Once you've received the label, ensure the return reaches the carrier within five business days.

Please note that we reserve the right to refuse return requests at our discretion — also, items marked as final sales are non-returnable.

For international customers, please note that you'll be responsible for the return shipping costs and any applicable duties.

For any queries regarding returns, you can always contact us at help@klarel.com.

Damages and Issues

Upon receiving your order, please inspect the items and contact us within (2) business days at help@klarel.com if anything needs fixing, is damaged, or you received the wrong item.

Non-Returnable Items

Certain items, such as custom products, special orders, or personalized items, cannot be returned. If you have questions or concerns about your specific item, please get in touch.

Unfortunately, we cannot accept returns on final sale items or gift cards.

Exchanges

To ensure you get what you want as quickly as possible, we recommend returning the item you have. Once the return is accepted, purchase the new item separately.

Refunds

Once we receive and inspect your return, we'll inform you whether the refund was approved. If approved, you'll be automatically refunded on your original payment method minus the cost of returning the item(s) to our warehouse. Please bear in mind that it may take some time for your bank or credit card company to process and post the refund.