Refund policy

Payments:

We accept Visa, MasterCard, American Express, Discover, JCB, Diners Club debit and credit cards, as well as Apple Pay and Shopify Pay.

For shipments to Canada, we collect duties and import taxes at checkout to ensure a seamless delivery experience.

Returns:

We accept returns up to 30 days after delivery, if the item is unused, in its original condition and its original packaging.

We will refund the full order amount minus the shipping costs of returning the item(s) to our warehouse. You will also need a receipt or proof of purchase.


To start a return, you can contact us at help@klarel.com. If your return is accepted, we’ll send you a return shipping label.

If your return is accepted, it will need to be handed to carrier within (5) business days.

  • We reserve the right to refuse return requests at our discretion.
  • Final sale items are non returnable


You can always contact us for any return question at help@klarel.com.


Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable item
Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on final sale items or gift cards.


Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, minus the cost of sending the item(s) back to our warehouse.
Please remember it can take some time for your bank or credit card company to process and post the refund too.